Helpdesk & IT Support
APCās HelpDesk acts as your full-service IT departmentāresolving issues without vendor finger-pointing, offering deep technical expertise, and reducing the cost and burden of in-house support staff. Efficient issue tracking boosts productivity, customer satisfaction, and informed decision-making for future IT improvements.
On-boarding & Off-boarding
APC streamlines onboarding and offboarding by ensuring employees gain or lose access to essential tools, systems, and data efficiently and securely. This minimizes disruptions, safeguards company resources, and fosters a positive experience for both new hires and departing staff.
Field Service Resolutions
Skilled and reliable field technicians are essential to delivering quality managed IT services. APC Integratedās technicians combine technical expertise, adaptability, and strong communication to ensure efficient installation, maintenance, and issue resolution. Through continuous training and a commitment to excellence, APC ensures minimal downtime, exceptional service, and lasting customer satisfaction.
HIPAA Compliant Storage & Systems
Partnering with APC ensures robust security for sensitive patient data, with full HIPAA compliance in transmission, storage, and access. APC streamlines workflows, reduces administrative burdens, and improves data accuracyāleading to better patient care and treatment outcomes. Simplified compliance is achieved through automation, auditing tools, and secure data management.
KPI Reporting on Critical Metrics
APC empowers organizations with real-time data and KPI reporting, enabling data-driven decisions, performance tracking, and operational optimization. By identifying areas for improvement and aligning teams around clear goals, APC enhances accountability, rewards high performance, and fosters effective communication across stakeholders.
Mobile Device Management
APC Integratedās Mobile Device Management (MDM) ensures security, productivity, and compliance by enforcing policies like encryption and remote wipe, streamlining device deployment, and supporting HIPAA, PCI DSS, and GDPR standards. Real-time visibility and alerts enable proactive risk mitigation and safeguard mobile environments.
Patch Management
APC Integratedās Patch Management ensures client systems stay secure and stable by systematically identifying, evaluating, testing, and deploying software patches. Through proactive monitoring, risk-based prioritization, controlled testing, and detailed reporting, APC mitigates vulnerabilities, minimizes downtime, and ensures compliance across IT environments.
Procurement & Asset Tracking
APC Integrated streamlines technology procurement and asset tracking to reduce costs, optimize asset lifecycle usage, and ensure secure provisioning and recovery during onboarding and offboarding. By managing licensing, warranties, and compliance requirements, APC helps mitigate risks of data loss, over-purchasing, and regulatory penalties.
Site Hosting & Certs
APC Integrated offers a single point of contact for domain registration, hosting, SSL certificates, DNS management, and website security. By handling renewals, vulnerability remediation, and compliance with standards like GDPR and HIPAA, APC ensures high availability, fast performance, and robust protection against cyber threatsāall while reducing the workload on internal staff.
Software License Management
APC optimizes software license usage to prevent over-licensing, ensuring compliance with licensing agreements and reducing legal and financial risks. By streamlining software procurement and deployment, APC helps organizations save time and resources while maintaining efficient license management.
