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Co-Managed IT Services

Co-Managed IT Services

Extend your IT team with proactive, trusted support.

Reduce ticket backlogs with 24/7 live assistance and an average 1 hour issue resolution time.

Limit downtime with proactive monitoring supported by 18 IT technicians and layered expertise.

Protect internal bandwidth with co-managed coverage tailored to organizations with up to 500 employees.

Strengthen user support with a 52% first-call issue resolution rate and responsive escalation paths.

Improve transition speed with an average 1 week onboarding time and practical operational alignment.

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Trusted Support for Internal IT Teams

See how dependable IT partnership helps organizations reduce strain and maintain momentum.

Logan did an excellent job resolving the issue with connecting the printer to the network. He approached the problem quickly and efficiently, ensuring minimal disruption to our workflow. His technical knowledge was evident as he diagnosed the problem, implemented the fix, and confirmed that the printer was fully operational and accessible to all staff. Logan was professional, attentive, and thorough in making sure everything was working properly before wrapping up.

Admin Assistant

Skyler was super helpful, patient and responsive. He was able to regain access on all my devices and even waited to make sure all sign-ins were working. Of note, this was after he had left work and was after hours! Best customer service.

Amy Fitzpatrick

Logan was so helpful and polite! He installed a new computer for me today. When he was done, he made sure everything was working properly and that I understood how to use the new platform. He even stopped by several times before he left to be sure I did not find any other problems. Excellent experience!!

Christin Mainini

Kenny provides amazing customer service, he reached out before we even knew there was an outage and let us know the situation. Kenny is very proactive and great to work with- much appreciated!

Rebecca Kilgallon

I called on off hours. It took a few minutes to locate the individual but when I did it was an amazing experience : knowledgeable, understanding, helpful and best of all solved the problem with a very short time with a person who did not know what to even call the problem. Thank you so much for an excellent A+ experience !!!

Linda Sloat

Great service, Great customer support,
Expert in the field, Second to none.
Great work APC INTEGRATED.

Rigels Garxenaj

APC Integrated has been a game-changer for us. The move to the cloud was seamless, and the benefits have exceeded our expectations. I would recommend APC to any training organization to modernize and secure their IT

Carl Stebbins

Our Clients

Co-Managed IT Services Built Around Your Team

Flexible support for complex IT needs

Internal IT teams often face more tickets, requests, and user needs than available time allows. APC Integrated extends your help desk with responsive support for end users, devices, access issues, and escalation needs.

With 24/7 live assistance, less than 1 hour response for emails and phone calls, and a 52% first-call issue resolution rate, your team gains dependable coverage that reduces operational drag and keeps employees productive.

Small performance issues can create larger disruptions when they go unnoticed. Proactive monitoring gives your organization better visibility into device health, network conditions, and recurring technical patterns that may slow teams down.

APC Integrated helps identify and mitigate risks early through ongoing oversight, practical alerts, and responsive action. This reduces downtime, supports continuity, and helps internal staff focus on planned work instead of constant firefighting.

Security is stronger when controls are layered, maintained, and aligned to real business risk. Co-managed cybersecurity support helps your internal team strengthen protection across users, devices, networks, access, and data handling practices.

APC Integrated supports proactive risk management, compliance-sensitive operations, and practical security improvements without unnecessary complexity. Your team gains added expertise to reduce exposure, maintain trust, and address vulnerabilities before they disrupt operations.

Technology projects can stall when daily support demands consume internal resources. APC Integrated adds project support for upgrades, migrations, rollouts, infrastructure changes, and implementation planning, helping your team maintain timelines without sacrificing routine support.

Each project is approached with clear scope, practical coordination, and a focus on business continuity. This helps reduce disruption, improve adoption, and keep critical initiatives moving.

Vendor issues can drain time from internal IT leaders, especially when multiple providers touch networks, applications, internet connectivity, cloud platforms, or business systems. APC Integrated helps coordinate vendor communication, troubleshooting, documentation, and follow-through.

This creates cleaner accountability, fewer unresolved handoffs, and a more organized support experience. Your team can spend less time chasing updates and more time supporting business priorities.

Co-managed IT should do more than cover tickets. APC Integrated helps align technology decisions with business needs, risk priorities, compliance considerations, and long-term operational goals.

Strategic guidance can include environment reviews, roadmap planning, lifecycle recommendations, security improvements, and budget-aware prioritization. This gives leadership better visibility into what matters now, what can wait, and how to improve IT performance over time.

Proven Support Metrics for Co-Managed IT

150

Companies Supported

<1 Hr

Average Response Time

10 Yr

Average Client Retention

Team collaborating on IT solutions, showcasing Co-Managed IT Services to enhance efficiency without extra overhead.

Extend Your IT Team Without Adding Internal Overhead

Co-managed IT services give your internal team the extra capacity, technical depth, and operational structure needed to keep technology moving without losing control of your environment. APC Integrated supports your staff where coverage is thin, whether that means help desk overflow, monitoring, security support, projects, vendor follow-up, or strategic planning.

The goal is not to replace your team. It is to reduce downtime, identify and mitigate risks early, and free internal IT leaders to focus on core business functions. With 20+ years of IT leadership and a customer service driven approach, APC Integrated helps simplify complexity while strengthening reliability, continuity, and trust.

Team collaborating on IT tasks, showcasing clear roles and faster response with Co-Managed IT Services.

Clear Roles, Faster Response, Stronger IT Control

Co-managed support works best when responsibilities are clear, risks are visible, and both teams operate from the same priorities. APC Integrated helps create that structure through practical assessment, defined workflows, responsive escalation, and ongoing optimization.

  • Help desk support that reduces user disruption and ticket backlog
  • Proactive monitoring to catch issues before they affect productivity
  • Security guidance built around layered controls and risk reduction
  • Project assistance for migrations, upgrades, rollouts, and infrastructure work
  • Strategic planning that aligns technology with business needs

This approach gives your organization dependable coverage while keeping internal stakeholders informed, productive, and focused on higher-value priorities.

Assess Your Co-Managed IT Needs

Reduce internal strain and strengthen day-to-day IT coverage.

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Team collaborating on IT solutions, highlighting Co-Managed IT Services to reduce risk and maintain control.

Reduce IT Risk While Keeping Your Team in Control

When IT responsibilities outpace internal capacity, small issues can become costly disruptions. Co-managed IT services help close those gaps with responsive support, lifecycle oversight, and practical guidance across devices, users, networks, vendors, security, and cloud environments.

APC Integrated brings a risk-aware operating model designed to support business continuity, compliance readiness, and day-to-day productivity. Your team gains an experienced partner that can handle routine work, support specialized needs, and provide guidance when decisions affect cost, uptime, or data protection. The result is a more resilient IT function tailored to organizations with 500 or fewer staff members.

Frequently Asked Questions

Co-managed IT services provide a tailored blend of support to supplement your in-house IT team. Coverage can include 24/7 live help desk, proactive monitoring, layered security guidance, project assistance, vendor coordination, and operational consulting. The goal is to strengthen your IT operations without replacing your existing personnel, allowing you to maintain control while gaining additional technical depth and capacity.

Co-managed IT services help you reduce downtime, minimize operational disruptions, and free your internal team to focus on strategic projects. You gain access to rapid response times, such as 1 hour average ticket resolution and less than 2 hours for on-site support, plus proactive risk management and ongoing optimization. This approach supports business continuity, improves productivity, and protects stakeholder trust.

Roles and responsibilities are clearly defined at the start of the engagement. Your internal staff retains control over priority areas, while the co-managed IT provider handles agreed-upon tasks such as:

  • Help desk overflow
  • Monitoring and alerts
  • Security and compliance support
  • Project execution

This structure keeps responsibilities transparent, reduces gaps in coverage, and ensures both teams operate from aligned priorities.

Onboarding typically takes about 1 week from initial assessment to full operational alignment. The process includes an environment review, workflow mapping, access setup, and a clear transition plan to avoid disruption. You benefit from a rapid, structured handoff that keeps your business running smoothly during the changeover.

You benefit from over 20 years of IT leadership, a dedicated team of 18 certified technicians, and a proven track record supporting 150 organizations. The approach is rooted in reliability, transparency, and measurable service standards, such as 24/7 live support and an average 1 hour issue resolution time. With a 99.80% customer satisfaction rating and a client retention average of 10 years, you can trust in results that prioritize your business continuity and growth.